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ONLINE GRAY MARKET PURCHASE

What seems attractive at first glance often hides a very different story underneath...

Photo Service only deals with distributors approved by manufacturers, regardless of the location of their head office. Only Canadian distributors provide after-sales service and technical support for these products.

While legitimate goods are imported and handled by our distributors, gray imported products have often changed hands many times. Often, gray imported products have been removed from their protective packaging and stored in less than optimal conditions, which might affect the efficiency and lifespan of the product.  In addition, the various components of the product packaging may not be original, such as charger, battery, wiring, etc.
If they are replaced to be sold separately, those who replace them will be of very poor quality

In summary, gray importers can only undercut legitimate retailers because of their irregular practices.

Legitimate Canadian products come with different manuals, warranty cards and accessories than the versions intended for sale in other global markets.

Politique Frais de Livraison

The majority of Gray Market products are sold online at discounted prices. Look for the following terms, which often indicate that a product is Gray Market.

  • Import Model
  • PE (Professional Edition)
  • Warranty via Seller
  • International Version/Warranty
  • Gray/Grey Market
  • USA Seller Warranty
  • Off Market
  • Direct Import
  • USA Coverage by Seller
  • Seller Warranty

Gray Market products may contain a limited warranty from the seller, but they are NOT covered by a Canadian Warranty. Any product that is not imported by our distributor or purchased from an unauthorized Canadian Dealer will not be serviced under warranty regardless of the service required.

If in doubt regarding your intended product purchase, contact us. Any product with missing or invalid serial number is considered "Tampered Product" and therefore, any manufacturer warranty will be void and null.

In summary, product purchased from B&H in the US, Center Drone (Amazon) or any other non-reseller dealer authorized by the manufacturer are not recognized by the distributor, so no Canadian warranty will be covered and fees will apply to any repair of these products.

In a nutshell

1- YOU ARE NOT COVERED BY ANY WARRANTY.

2- THE MANUFACTURERS DO NOT RECOGNIZE THE GRAY MARKET.

Remember that when you promote local commerce, you also benefit from personalized services and exclusive advice.

By choosing to encourage Photo Service you will have access to the vast knowledge of our qualified and passionate consultants.

Give us the chance to give you our best price.  Call us.  514-849-2291

See what our clients are saying on Google and facebook

Friendly and helpful staff. They will take the time to answer your questions and help you come to a well informed decision.  Prices seemed to be reasonably competitive as well.

I stumbled across your store while visiting Montreal. When I walked in, I found a huge selection of gear at awesome prices. Picked up a Lowpro 450 Pro Runner BP, for $100 cheaper then any place I've found in Toronto. Thanks! I will be limiting most of my gear purchases to when I visit Montreal!! You WILL see me again!