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Exchanges and Returns Policy

With this policy we want to ensure the satisfaction and the best possible service to our customers.

Returns

Returns and exchanges will be accepted within a period of fourteen (14) days of purchase of the equipment.

The equipment must be in its original condition, with the packaging manufacturer and all items included with the purchase.

Photo Service reserves the right to apply a minimum restocking fee of 10% if the packaging or the equipment is damaged or incomplete.

The equipment must be checked and approved by a Photo Service Ltd. sales consultant for the return is accepted.

Refunds:

This reimbursement will be made by the same method of payment used in the purchase. If payment was made by credit or debit card, the card holder must be present. 

It will also provide a period of seven (7) to ten (10) days for the refund to appear on credit card statement.

Non-refundable items:

It will unfortunately impossible to offer a refund on the following items once opened:

  • Films (35mm, 120mm, Super 8mm)
  • Photo Paper
  • Batteries
  • Software and hard drives
  • Chemistry
  • Ink cartridges and printers
  • Lights and Bulbs
  • Books and Training DVD

The special order items (not stored in the store merchandise) can not be returned unless a command error on the part of Photo Service Ltd. or if there is a defect with the hardware.

Online purchases:

Before any return merchandise purchased online, please contact us to obtain a Return Merchandise Authorization number (RMA) at (514) 849-2291 or at the following email address: RMA@photoservice.ca.

Returns must be made within seven (7) days of issuance of this issue. No return of material will be accepted without an RMA number. All return policies are applicable to online purchases.

Online purchases:

Before any return merchandise purchased online, please contact us to obtain a Return Merchandise Authorization number (RMA) at (514) 849-2291 or at the following email address: RMA@photoservice.ca.

Returns must be made within seven (7) days of issuance of this issue. No return of material will be accepted without an RMA number. All return policies are applicable to online purchases.

Shipping charges

Transport costs are not refundable, except during a delivery error or defect in material reported within 7 days of receipt of material.

Product returns:

Any return shipment must be prepaid by the customer and we suggest using the package insurance service offered by most of the shipping companies. Photo Service is not responsible for loss or damage when returning the equipment by the customer.

The material must be packaged in a suitable box for transport to prevent damage and include the RMA number and a copy of the invoice.

The terms and conditions of these policies may be changed without notice Photo Service.

See what our clients are saying on Google and facebook

Friendly and helpful staff. They will take the time to answer your questions and help you come to a well informed decision.  Prices seemed to be reasonably competitive as well.

I stumbled across your store while visiting Montreal. When I walked in, I found a huge selection of gear at awesome prices. Picked up a Lowpro 450 Pro Runner BP, for $100 cheaper then any place I've found in Toronto. Thanks! I will be limiting most of my gear purchases to when I visit Montreal!! You WILL see me again!